GeneralWe are a supplier for professional contract cleaners only. We do not sell to home owners.
After an order has been placed we are unable to add to it.
Any changes on an order after it has been submitted will be charged a $15.00 change order fee. This includes cancellation of an order placed. For items that are drop shipped, the fee is $25.00.
All pressure washers are directly shipped from the manufacturer. The shipping lead time is an esitmate, but can fluctuate daily. If you need a more accurate lead time, please contact us by Email or Phone.
Sale prices are only valid for online orders. Orders via phone will not recieve sale pricing.
All orders have to reach a minimum of $30.00.
Our whip lines are made from remnants of our hose making process. Whip lines can come in one of three colors: Blue, Black, or Grey. Requesting a paticular color may delay your order a day. There will be an extra $5 fee for color requests (Per Hose).
Prices are subject to change without notice
Pictures/VideosWe try are best to keep pictures/videos up to date. Unfortunately on some items, like brass fittings, slight differences happen from time to time. Pictures are for reference use and we are not held liable for small differences on items. Please feel free to call us to make sure the item in picture/video is up to date.
Items that are shown attached to another item are for reference only. Items faded are not included in the purchase of each individual item. The item highlighted with a white border is the item included in the purchase per page.
ShippingWe only ship within the 48 contiguous US states.
All packages that are sent to a residential address are sent "No Signature Required". SYour package will be left where the carrier driver (typically Fedex) feels best to leave it. If your package is stolen or misplaced it is between you and the carrier to resolve the issue. We will assist in the process, but will not be liable for the loss. If you wish to have a signature requested for delivery, there is an extra fee charged by the carrier that you will need to pay, typically between $7-$10 dollars.
We will do everything in our power to ship your order the same day, but depending on varying circumstances your order may be shipped the next day.
In the case of some products like pressure washers, hose reels, and custom equipment. Shipping may take up to 10 days to ship. If your order is by phone you be notified at that time of the delay. This information is always available when you shop online in the “Usually Ship By” field.
We only ship via standard ground shipping.
Upon delivery of your products please inspect packages for visible shipping damage. If damage is apparent please let the driver know. If you open the package and damage is found, please call us so we can get the claim processed started for you. Replacement product will be shipped to you after the claim is resolved.
On all orders, an invoice will be sent after your package(s) have been shipped with detailed tracking information on the invoice.
Phone OrdersOur pricing for phone-in orders are the same as online orders, except sale items. All we ask is that if you are unsure what the part name is you need, please look at the online catalog for the correct name or part #. Chances are, if we are both guessing you will receive the incorrect parts and you will be held responsible in this situation.
Back OrdersIf an item is back ordered, you will be notified by phone and you will have the choice of:
1. Deleting the item from your order.
2. Holding your order until the back order comes in.
3. Shipping the order minus the back order. When the back order comes, we will ship it with additional shipping cost incurred.
ReturnsNo returns after 30 days.
Shipping charges are never refundable.
No returns on electric parts (switches, relays, igniters, etc).
Custom equipment or special order items are not returnable.
If your item is unused and in original packaging, it can be returned for a refund minus a 15% restock fee. Refund can be in the form of store credit, or we can credit your card. Refund will be the cost of the item minus a 15% restocking charge.
If you wish to return an item, give us a call to get an RGA number. We will not except returns without an RGA number.
Pressure washers are not returnable(repair warranty applies only).
WarrantyAll products we sell are covered under the manufactures warranty. If a problem arises within the warranty period, give us a call and we will contact the manufacturer to get a RGA number for your return warranty evaluation. Purchaser is responsible for shipping costs. Feel free to give us a call for warranty period before your purchase.
The manufacturers warranty on all high pressure hose we sell is 90 days. That includes GoodYear (Continental), USA and import. The warranty is from the date of purchase.
We accept Visa, MasterCard, American Express, Discover and Pay Pal