Store Policies

Thank you for shopping with Pressure Tek. We have years of contract cleaning experience. We only carry products we know work and sell them at affordable prices. If you are not a current customer of Pressure Tek's, you are about to find out why our customers keep coming back!

 
General
 
  • We are a supplier for professional contract cleaners only. We do not sell to home owners. 
  • We are open for business from 8am-4pm (EST) Mon-Fri (excluding federal holidays).
  • Phone calls will be answered in the order in which they are received from 9am-4pm (EST). 
  • After an order has been placed we are unable to add to it. 
  • All pressure washers are drop shipped from the manufacturer. The lead time provided is only an estimate and can fluctuate daily. For a more accurate lead time, feel free to contact us. 
  • Prices are subject to change without notice 
  • We are an online retailer. In the event of a database crash or interruption any affected order will be refunded and need to be re-purchased by the customer. Customers will be notified in such an event. 
 

Pictures/Videos

  • We try our best to keep pictures/videos up to date. Unfortunately on some items, like brass fittings, slight differences happen from time to time. Pictures are for reference use and we are not liable for small differences on items. Please feel free to call us to make sure the item in the picture/video is up to date. 
  • Items that are shown attached to another product (for example the Hudson Valve and Install Kit) are to illustrate how the products are to be used. Only the item highlighted with a white border is included in the purchase page.

 

Shipping

  • We only ship within the continental US, excluding: Alaska, California, and Hawaii. 
  • All packages that are sent to a residential address are sent "No Signature Required". Your package will be left where the carrier driver feels best to leave it. If your package is stolen or misplaced it is between you and the carrier to resolve the issue. We will assist in the process, but will not be liable for the loss. If you wish to have a signature requested for delivery, there is an extra fee charged by the carrier that you will need to pay, typically between $7-$10 dollars. 
  • All orders must be placed before 1pm EST to be processed the same business day. Any orders after 1pm will be processed the following business day. 
  • We will do everything in our power to ship your order the same day, but depending on varying circumstances your order may be shipped the next day.
  • In the case of some products like pressure washers, hose reels, and custom equipment. Shipping may take up to 10 days to ship. 
  • To find the availability of products look above the price on that product page. All products will ship by the next business day unless otherwise stated. For example - If it states "3-5 business days" it will not ship until that time. If there is no time listed, then your product will ship the next business day. 
  • We only ship via UPS standard ground shipping. 
  • Upon delivery of your order please inspect packages for visible shipping damage. If damage is apparent please let the driver know. If you open the package and damage is found, please complete the Rapid Response form titled "Lost or Damaged Package" so we can get the claim process started for you. Replacement product(s) will be shipped to you after the claim is resolved. 
  • On all orders, an invoice will be sent after your package(s) have been shipped with detailed tracking information on the invoice. 

  

Back Orders

  • If an item is back ordered, you will be notified by phone and will have the choice of:
    1. Deleting the item from your order.
    2. Holding your order until the back order comes in.
    3. Shipping the order minus the back order. When the back order comes, we will ship it with no additional shipping cost incurred. 

 

Financing

  • All sales and/or special offers apply to direct online purchases only. Financing is through a third party and does not qualify for these specials.
  • Once funding has been received, we cannot make any changes to your invoice. This includes change of address, contact information, and/or the addition or deletion of products from your invoice. 
  • Financed products and equipment are covered by the applicable manufacturer's warranty, but they cannot be returned for a refund - for any reason. There are no exceptions to this policy. 

 

Returns

  • No returns after 30 days. No Exceptions. 
  • No returns on electric parts (switches, relays, igniters, etc).
  • No returns on chemicals. No exceptions.  
  • Shipping charges are never refundable.
  • Pumps may be returned for warranty review for 6 months from the date of purchase. Refunds are not available on pumps. Pumps will be either repaired or replaced and returned to the customer during the warranty period. Return shipping for pump warranty evaluation is paid by the customer.
  • Custom equipment or special order items are not returnable. 
    • This includes: The Fatboy Bandit, Tank Skids, Pressure Washers, and items drop shipped from the manufacturer. 
    • Any drop-ship orders (Hose Reels, Pressure Washers, Tank Skids, etc.) that are cancelled after they have been placed will be assessed a 15% cancellation fee. NO EXCEPTIONS!  
  • If your item is unused and in original packaging, it can be returned for a refund minus a 15% restock fee. Refunds can be in the form of store credit, a credit to the card used,or a return to your PayPal. Refund will be the cost of the item minus a 15% restocking fee.
  • If you wish to return an item, please complete the "Product Returns" form. Upon receipt, we will issue a RGA number for your return. We will not accept returns without a visible RGA number on the outside of the box. The customer is responsible for return shipping. 
  • Pressure washers are not returnable (repair warranty applies only). 
  • If the product you wish to return for a refund was part of a financed invoice, please see "Financing" in the store policies. 
  • For additional return information please see "Warranty" Policies.

  

Lost, Damaged, and/or Missing Items

Customer tracking information is emailed on the invoice at the time the order is processed, or when the order ships (for freight items). Customers have (5) five days from the expected delivery date as determined by the tracking number to inform us of lost, damaged, or discarded (by the carrier) items. No replacement item(s) can be shipped to the customer until the carrier determines the package has been lost or discarded. The customer is responsible for filing a claim with UPS, or the appropriate carrier, to change the designation of their package.

Mistakes happen, and, in the event the mistake is ours - we're more than happy to get it corrected at no expense to the customer. Once you receive your package, please examine the contents for order accuracy and/damage. If an item is missing, or if the incorrect item was sent:

  •  Send an email to sales@pressuretek.com with:
  •  Description of the problem
  •  Photo of the part(s) you received
  •  Photo of the signed packing slip

Please notify us within (5) business days of delivery (as determined by your tracking number's delivery date). If the item you ordered was not sent we will verify that with a parts audit and send the item to you at no additional charge. If you received an incorrect part – we will send you a return shipping label for the incorrect item and send the correct part out that day at no additional charge. 

 

 Sales Tax

  • We currently charge sales tax on all purchases from residents in the following (24) states and the District of Columbia:
  • Florida
  • Washington, DC
  • Maryland
  • Massachusetts
  • Oklahoma
  • Vermont
  • New Jersey
  • Washington
  • Georgia
  • Virginia 
  • Ohio
  • Wisconsin
  • Tennessee 
  • Pennsylvania
  • Illinois
  • Indiana
  • Kentucky
  • Michigan
  • Minnesota
  • North Carolina
  • South Carolina
  • Louisiana
  • Arkansas
  • Missouri
  • New York 

  • If you have a current tax-exempt certificate: Upload your tax-exempt certificate here. Once we receive this, we will adjust your store account and you will not be charged sales tax. We must have your tax-exempt certificate on file BEFORE you make your purchase! If a valid tax-exempt certificate is not on file before you make a purchase – we cannot, and will not, refund taxes on your purchase. In addition, a tax-exempt certificate cannot be applied on any past order(s).
  • For more information regarding Sales Tax, Click Here

 

 

Warranty

  • All products we sell are covered under the manufactures warranty.
  • Warranties are not transferable.
  • Pumps may be returned for warranty review for 6 months from the date of purchase. Refunds are not available on pumps. Pumps will be either repaired or replaced and returned to the customer during the warranty period. Return shipping for pump warranty evaluation is paid by the customer.
  • All warranty returns must have an RGA number on the shipping label. To obtain an RGA number please submit a "Warranty Request" form and we will issue one.
  • Purchaser is responsible for return shipping costs. 
  • The manufacturer's warranty on all high pressure hose is 90 days. That includes Goodyear (Continental), USA, Suttner, and import. The warranty is from the date of purchase. 
  • GP Products have a 90 day warranty from date of purchase.
  • Items returned without an RGA number will be refused and returned to you “as is”.
  • The customer will be responsible for any additional charges resulting from delivery refusals.
  • In the event your return does not qualify for warranty coverage due to user misuse or neglect you will be contacted and given the option of having it returned “as is” or being disposed of at our facility. Any additional fees incurred as a result of this will be covered by the customer.
    1. Local EPA regulations will not allow us to dispose of Diaphragm Pumps and some electrical components in a standard dumpster. These items will be assessed a $15 disposal fee.  

  

Payment Options 

We accept Visa, MasterCard, American Express, Discover and Pay Pal

 

Customer tracking information is emailed on the invoice at the time the order is processed, or when the order ships (for freight items). Customers have (5) five days from the expected delivery date as determined by the tracking number to inform us of lost, damaged, or discarded (by the carrier) items. No replacement item(s) can be shipped to the customer until the carrier determines the package has been lost or discarded. The customer is responsible for filing a claim with UPS, or the appropriate carrier, to change the designation of their package.

Mistakes happen, and, in the event the mistake is ours - we're more than happy to get it corrected at no expense to the customer. Once you receive your package, please examine the contents for order accuracy and/damage. If an item is missing, or if the incorrect item was sent:

·         Send an email to sales@pressuretek.com with:

o   Description of the problem

o   Photo of the part(s) you received

o   Photo of the signed packing slip

Please notify us within (5) business days of delivery (as determined by your tracking number's delivery date). If the item you ordered was not sent we will verify that with a parts audit and send the item to you at no additional charge. If you received an incorrect part – we will send you a return shipping label for the incorrect item and send the correct part out that day at no additional charge.