Store Policies

Pictures/Videos

• Pictures are for reference only. We are not liable for manufacturer discrepancies.  
• Kit photos (for example the Hudson Valve and Install Kit) are to illustrate how the products are to be used. Only the highlighted item (with a white border) is included in the purchase.

Shipping

• We ship to all 50 states. However, not all products (pressure washers) are available for purchase in California. 
• All packages are shipped "No Signature Required" and will be left at the discretion of the delivery driver. If your package is stolen or misplaced please contact your shipper for resolution. We will assist in the process, but will not be liable for the loss. 
• All orders placed by 1pm EST will be processed the same business day. 
• We will make every effort to ship your order the same day, but depending on availability your order may be shipped the next business day.
• Pressure washers, the Bandit, and some hose reels may have lead times listed on the product. These items will ship when they are built, or available from the manufacturer.
• To find the availability of products look above the price on that product page.  
• We ship via UPS ground and FedEx. In some rare cases, we may switch your shipper at our discretion.  
• Upon delivery of your order please inspect packages for visible shipping damage. If damage is apparent please let the driver know, REFUSE DELIVERY, and contact us. If you open the package and damage is found, please complete the Rapid Response form titled "Lost or Damaged Package" so we can get the claim process started for you. Replacement product(s) will be shipped to you after the claim is resolved. 
• On all orders, an invoice will be sent after your package(s) have been shipped with detailed tracking information on the invoice. 
• Damages must be reported within (5) business days of delivery for remedy.

Back Orders

• If an item is back ordered, you will be notified and may elect to:

1. Delete the item from your order and ship remainder of order.
2. Hold your order until the back order comes in and ship complete.
3. Shipping the order minus the back order. When the back order comes, we will ship it with no additional shipping cost incurred. 

 

Financing

• All sales and/or special offers apply to direct online purchases only. Financing is through a third party (Affirm or Clicklease) and does not qualify for these specials.
• Once funding has been received, we cannot make any changes to your invoice. This includes change of address, contact information, and/or the addition or deletion of products from your invoice. 
• Financed products and equipment are covered by the applicable manufacturer's warranty, but they cannot be returned for a refund - for any reason. There are no exceptions to this policy. 

 

Returns

• No returns after 30 days. No Exceptions. 
• No returns on electrical parts (switches, relays, igniters, pumps, etc).
• No returns on chemicals. No exceptions.  
• Shipping charges are never refundable.
• Pumps may be returned for warranty review for 6 months from the date of purchase. Pumps will be either repaired or replaced and returned to the customer during the warranty period.
• Return shipping (shipping to US) for pump warranty evaluation is paid by the customer.
• Custom equipment or special order items (such as the Bandit, pressure washers and tank skids) are not returnable. 
• Items that are unused, and in original packaging, can be returned for a refund. Refunds may be in the form of store credit, or a credit back to your original method of payment. All returns are subject to 15% restocking fee.
• If you wish to return an item, please complete the "Product Returns" form. Upon receipt, we will issue a RMA number for your return. Returns without a visible RMA number on the outside of the box will be refused. The customer is responsible for return shipping. 

  

Lost, Damaged, and/or Missing Items

Customer tracking information is emailed on the invoice at the time the order is processed, or when the order ships (for freight items). Customers have (5) five days from the expected delivery date to inform us of lost or damaged items. No replacement item(s) can be shipped to the customer until the carrier determines the package has been lost, stolen, or discarded (by carrier). The customer is responsible for filing a claim with UPS, FedEx, or the appropriate carrier.

In the event the mistake is ours - we're more than happy to get it corrected at no expense to the customer. If we sent the wrong item, quantity, or items are missing, please:

•  Send an email to sales@pressuretek.com with:
•  Description of the problem
•  Photo of the part(s) you received
•  Photo of the signed packing slip

Please notify us within (5) business days of delivery. The correct part will be shipped out at no charge. At our discretion we may include a return label for any incorrect merchandise to be returned to us at our expense.

 

 Sales Tax

• We currently charge sales tax on all purchases from residents in the following (24) states and the District of Columbia:

 

General Warranty

• All products we sell are covered under the manufacturers warranty.
• Warranties are not transferable.
• All warranties are based on the date of purchase regardless of usage
• All warranty returns must have an RMA number on the shipping label. To obtain an RMA number please submit a "Warranty Request" form and we will issue one.
• Purchaser is responsible for return shipping costs. 
• The manufacturer's warranty on all high pressure hose is 90 days.  
• GP Products have a 90 day warranty.
• Items returned without an RMA number will be refused and returned to you “as is”.
• The customer will be responsible for any additional charges resulting from delivery refusals.
• In the event your return does not qualify for warranty coverage due to user misuse or neglect you will be contacted and given the option of having it returned “as is” or being disposed of at our facility. Any additional fees incurred as a result of this will be covered by the customer.

 

PRESSURE WASHER WARRANTY

• Pressure washers are warrantied through the manufacturer (Pressure-Pro) and all units are shipped directly (drop shipped) from the manufacturer to the customer.
• Pressure washers are built-to-order and are categorized as special order items
• All units are shipped LTL common carrier. The carrier is determined at the sole discretion of the manufacturer.
• If you see damage on the exterior of the shipment - you must tell the driver.
• All damage must be noted on the BOL at the time of delivery
• Neither Pressure-Tek, nor Pressure-Pro, are responsible for damages to unit resulting from shipping.
• Failure to make note of damages with the driver will result in the end user (customer) being responsible for any and all damage(s). 
• Damage can be two basic forms: cosmetic and operational
• Cosmetic damage (scrapes, scratches, paint scuffs, minor dents) may be resolved with either a store credit commensurate with the amount of the damage, or a replacement part being sent to replace the damaged one (muffler, filter, etc.).
• If the customer refuses this remedy and elects to return the item, the customer is responsible for all return freight costs and an additional 15% restock fee. There are NO EXCEPTIONS to this policy. 
• Operational damage (damage that affects the performance of the machine) may result in a replacement unit being sent or the unit taken to a licensed mechanic in your area. This determination is at the sole discretion of the manufacturer.