Lost, Damaged, and/or Missing Items
Customer tracking information is emailed on the invoice at the time the order is processed, or when the order ships (for freight items). Customers have (5) five days from the expected delivery date to inform us of lost or damaged items. No replacement item(s) can be shipped to the customer until the carrier determines the package has been lost, stolen, or discarded (by carrier). The customer is responsible for filing a claim with UPS, FedEx, or the appropriate carrier.
In the event the mistake is ours - we're more than happy to get it corrected at no expense to the customer. If we sent the wrong item, quantity, or items are missing, please:
Please notify us within (5) business days of delivery. The correct part will be shipped out at no charge. At our discretion we may include a return label for any incorrect merchandise to be returned to us at our expense.
PRESSURE WASHER WARRANTY