Thank you for shopping with Pressure Tek. We have years of contract cleaning experience. We only carry products we know work and sell them at affordable prices. If you are not a current customer of Pressure Tek's, you are about to find out why our customers keep coming back!
Lost, Damaged, and/or Missing Items
Customer tracking information is emailed on the invoice at the time the order is processed, or when the order ships (for freight items). Customers have (5) five days from the expected delivery date as determined by the tracking number to inform us of lost, damaged, or discarded (by the carrier) items. No replacement item(s) can be shipped to the customer until the carrier determines the package has been lost or discarded. The customer is responsible for filing a claim with UPS, or the appropriate carrier, to change the designation of their package.
Mistakes happen, and, in the event the mistake is ours - we're more than happy to get it corrected at no expense to the customer. Once you receive your package, please examine the contents for order accuracy and/damage. If an item is missing, or if the incorrect item was sent:
Please notify us within (5) business days of delivery (as determined by your tracking number's delivery date). If the item you ordered was not sent we will verify that with a parts audit and send the item to you at no additional charge. If you received an incorrect part – we will send you a return shipping label for the incorrect item and send the correct part out that day at no additional charge.
We accept Visa, MasterCard, American Express, Discover and Pay Pal
· Send an email to email@example.com with:
o Description of the problem
o Photo of the part(s) you received
o Photo of the signed packing slip