Store Policies

Thank you for shopping with Pressure Tek. We have years of contract cleaning experience. We only carry products we know work and sell them at affordable prices. If you are not a current customer of Pressure Tek's, you are about to find out why our customers keep coming back!

Pictures/Videos

• We try our best to keep pictures/videos up to date. Unfortunately on some items, like brass fittings, slight differences happen from time to time. Pictures are for reference use and we are not liable for small differences on items. Please feel free to call us to make sure the item in the picture/video is up to date. 
• Items that are shown attached to another product (for example the Hudson Valve and Install Kit) are to illustrate how the products are to be used. Only the item highlighted with a white border is included in the purchase page.

 

Shipping

• We only ship within the continental US, excluding: Alaska, California, and Hawaii. 
• All packages that are sent to a residential address are sent "No Signature Required". Your package will be left where the carrier driver (typically Fedex) feels best to leave it. If your package is stolen or misplaced it is between you and the carrier to resolve the issue. We will assist in the process, but will not be liable for the loss. If you wish to have a signature requested for delivery, there is an extra fee charged by the carrier that you will need to pay, typically between $7-$10 dollars. 
• We will do everything in our power to ship your order the same day, but depending on varying circumstances your order may be shipped the next day.
• In the case of some products like pressure washers, hose reels, and custom equipment. Shipping may take up to 10 days to ship. 
• To find the availability of products look above the price on that product page. All products will ship by the next business day unless otherwise stated. For example - If it states "3-5 business days" it will not ship until that time. If there is no time listed, then your product will ship the next business day. 
• We only ship via standard ground shipping. 
• Upon delivery of your order please inspect packages for visible shipping damage. If damage is apparent please let the driver know. If you open the package and damage is found, please complete the Rapid Response form titled "Lost or Damaged Package" so we can get the claim process started for you. Replacement product(s) will be shipped to you after the claim is resolved. 
• On all orders, an invoice will be sent after your package(s) have been shipped with detailed tracking information on the invoice. 

  

Back Orders

• If an item is back ordered, you will be notified by phone and will have the choice of:

1. Deleting the item from your order.
2. Holding your order until the back order comes in.
3. Shipping the order minus the back order. When the back order comes, we will ship it with no additional shipping cost incurred. 

 

Returns

• No returns after 30 days. No Exceptions. 
• Shipping charges are never refundable. 
• No returns on electric parts (switches, relays, igniters, etc). 
• Custom equipment or special order items are not returnable. 
• If your item is unused and in original packaging, it can be returned for a refund minus a 15% restock fee. Refunds can be in the form of store credit, a credit to the card used,or a return to your PayPal. Refund will be the cost of the item minus a 15% restocking fee.
• If you wish to return an item, please complete the "Product Returns" form. Upon receipt, we will issue a RGA number for your return. We will not accept returns without a visible RGA number on the outside of the box. The customer is responsible for return shipping. 
• Pressure washers are not returnable (repair warranty applies only). 
• For additional return information please see "Warranty" Policies.

  

Missing Items

Mistakes happen, and we're more than happy to correct them. However, all packages must be examined for order accuracy upon receipt. If an item is missing, please notify us within (5) business days of delivery (as determined by your tracking number's delivery date). Once notified, we will conduct a parts audit to determine if an error has been made. If the audit indicates the part was not sent, we will send you the missing item at no additional charge. 

 

Warranty

• All products we sell are covered under the manufactures warranty. 
• All warranty returns must have an RGA number on the shipping label. To obtain an RGA number please submit a "Warranty Request" form and we will issue one.
• Purchaser is responsible for shipping costs. 
• The manufacturers warranty on all high pressure hose is 90 days. That includes GoodYear (Continental), USA, Suttner, and import. The warranty is from the date of purchase. 
• Items returned without an RGA number will be refused and returned to you “as is”.
• The customer will be responsible for any additional charges resulting from delivery refusals.
• In the event your return does not qualify for warranty coverage due to user misuse or neglect you will be contacted and given the option of having it returned “as is” or being disposed of at our facility. Any additional fees incurred as a result of this will be covered by the customer.

1. Local EPA regulations will not allow us to dispose of Diaphragm Pumps and some electrical components in a standard dumpster. These items will be assessed a $15 disposal fee.  

  

Payment Options 

We accept Visa, MasterCard, American Express, Discover and Pay Pal